WADUL-E AS THE IMPLEMENTATION OF E-SERVICE IN THE NEW PUBLIC SERVICE PARADIGM

Farizi, Afif Al, Dewi, Dian Suluh Kusuma ORCID: https://orcid.org/0000-0001-9867-617X and Azhar, Insyira Yusdiawan (2021) WADUL-E AS THE IMPLEMENTATION OF E-SERVICE IN THE NEW PUBLIC SERVICE PARADIGM. International Journal of Economics, Business and Accounting Research (IJEBAR), 5 (1). pp. 180-189. ISSN 2614-1280

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Official URL: https://jurnal.stie-aas.ac.id/index.php/IJEBAR/art...

Abstract

This study aims to determine how the application of the New Public Service concept to the WADUL-E Service (Aspiration and Electronic Complaints Forum) in Pacitan Regency. This study used a qualitative approach and the determination of informants using the purposive sampling technique. The results showed that the concept of the New Public Service was not fully applicable to the Pacitan WADUL-E Service, because the researchers did not find data related to the 6th indicator, which is serving not directing which contains the position of the leader here, not as the owner but as a public servant or public servant. However, the rest of the concept of the new public service is in accordance with the real situation in the Pacitan Wadule Service. Hence, it is necessary to have in-depth research to find out the leadership side in the service. Based this research, it can be conculed that it is one of the public innovation efforts created by the Pacitan Regency Government is to provide Complaint Services in the form of WADUL-E Services of Pacitan Regency which was formed and inaugurated on March 14, 2018. By utilizing this service, it is hoped that the aspirations and omplaints of the Pacitan citizens are connected to regional government.

Item Type:	Article
Uncontrolled Keywords:	E-Service, New Public Service, WADUL-E Pacitan
Subjects:	Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Divisions:	Faculty of Social Science and Political Science
Depositing User:	fisip . userfisip
Date Deposited:	20 Aug 2021 01:06
Last Modified:	22 Jun 2023 06:06
URI:	http://eprints.umpo.ac.id/id/eprint/6853

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