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Amalinda Anugrawati, Riska (2017) ANALISIS PENGARUH CUSTOMER RELATIONSHIP MARKETING DAN SERVICE QUALITY TERHADAP LOYALITAS NASABAH PT BANK RAKYAT INDONESIA (PERSERO), Tbk. UNIT MLARAK KANTOR CABANG PONOROGO. Skripsi thesis, UNIVERSITAS MUHAMMADIYAH PONOROGO.