PENGARUH KUALITAS PELAYANAN, STORE ATMOSPHERE DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA WIN’S SALON PONOROGO)

ABSTRACT
This study aims to analyze the effect of Service Quality, Store Athmosphere and
Customer Satisfaction on Customer Loyalty at Win's Salon Ponorogo.
Based on the results of the discussion in accordance with the data managed by the
multiple linear regression analysis model, it is concluded that; Based on the results of the ttest

of the independent variable Service Quality, the value of t count < t table (01.492 <
2.021), then Ho is accepted, meaning that there is no effect of Service Quality on Customer
Loyalty. Store Athmosphere, the value of t count > t table (8,179 > 2.021) then Ho is
rejected, meaning that there is an influence of Store Athmosphere on Customer Loyalty.
Customer Satisfaction, obtained the value of t count < t table (2,016 > 2.021) then Ho is
accepted, meaning that there is no influence of Customer Satisfaction on Customer Loyalty.
Meanwhile, based on the results of the F test of the dependent variable of Customer
Loyalty, the calculated F value > F table (64.851 > 2.84) then Ho is rejected, meaning that
there is an effect of Service Quality, Store Athmosphere and Customer Satisfaction
together/simultaneously on Customer Loyalty.