ABSTRACT
ANALYSIS OF THE RELATIONSHIP OF THE QUALITY OF HEALTH SERVICES WITH THE LEVEL OF PATIENT SATISFACTION
By: KOIRUL IMROAH
Patient satisfaction will be seen if the performance of health services obtained from health services equals or exceeds expectations, wishes of patients and vice versa, patient dissatisfaction or feelings of disappointment will arise automatically if the performance of health services does not match the expectations and desires of patients or users of health services. . The purpose of the Literature Review of this study is to analyze the relationship between the quality of health services and the level of patient satisfaction.
The research method is a Literature Review Article which was created to provide a review of a journal about the quality of health services with the level of patient satisfaction. The data source uses a database through the results of a literature search through the publications of Scopus, Proquest, Scient Direct and SINTA using keywords that have been adapted to MeSH, to find articles according to inclusion and exclusion criteria, then a review is carried out with descriptive analysis. Searching articles or journals using this research keyword, namely, "quality of health services, patient satisfaction levels" with the database obtained as many as 8 articles that can be used for literature review.
The results of this research review The relationship between the quality of health services and the level of patient satisfaction obtained 3 factors, namely the quality of health services, the attitude of paramedics and patient satisfaction.
Keywords: Service Quality, Patient Satisfaction Level