ANALISIS INOVASI PELAYANAN PDAM TIRTA DHARMA PURABAYA DALAM MENINGKATKAN KUALITAS PELAYANAN KEPADA MASYARAKAT KABUPATEN MADIUN

Puri Ratnawati, Via (2023) ANALISIS INOVASI PELAYANAN PDAM TIRTA DHARMA PURABAYA DALAM MENINGKATKAN KUALITAS PELAYANAN KEPADA MASYARAKAT KABUPATEN MADIUN. Skripsi (S1) thesis, Universitas Muhammadiyah Ponorogo.

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Abstract

PDAM Tirta Dharma Purabaya is a regional company responsible for providing clean water to the people of Madiun Regency. In an era of technological advancement, PDAM Tirta Dharma Purabaya is required to provide quality services. To date, PDAM Tirta Dharma Purabaya has not shown any improvement in the quality of service provided to the community. The proposed problem formulation: (1) How are innovations made by the Tirta Dharma Purabaya Regional Water Company (PDAM) in improving the quality of service to the people of Madiun Regency? (2) What are the obstacles faced by the Tirta Dharma Purabaya Regional Water Company (PDAM) of Madiun Regency in making these innovations. The purpose of this study is to analyze and describe the innovations provided by PDAM Tirta Dharma Purabaya in improving services to the people of Madiun Regency. n order to find out clear problems, the author uses the type of Description Research with a Qualitative Approach. Then for data processing, the author conducts several stages of analysis, namely Data Reduction, Data Presentation, and Conclusion Drawing. From the results of the analysis obtained by the author, that PDAM Tirta Dharma Purabaya has also innovated by digitizing payment and complaint services, MBR innovation, innovation in stunting families, and also innovation in bottled drinking water products "Yoiki" owned by the Madiun Regency area. But of all the innovations made, there are still several obstacles so that it has not run optimally, so with this there must be an increase again. Keywords: Service Innovation, Service Quality, PDAM Tirta Dharma Purabaya

Item Type: Thesis (Skripsi (S1))
Uncontrolled Keywords: Service Innovation, Service Quality, PDAM Tirta Dharma Purabaya
Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
Divisions: Faculty of Social Science and Political Science
Depositing User: fisip . userfisip
Date Deposited: 11 Sep 2023 05:05
Last Modified: 11 Sep 2023 05:05
URI: http://eprints.umpo.ac.id/id/eprint/12552

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