THE RELATIONSHIP OF NURSES' EFFECTIVE COMMUNICATION WITH THE LEVEL OF SATISFACTION OF PATIENTS CARED FOR IN THE TREATMENT ROOM
DARMAYU PONOROGO RSU
Dwi Astutik
Undergraduate Nursing Study Program, Faculty of Health Sciences, Muhammadiyah University, Ponorogo
Email: astutd25@gmail.com
ABSTRAC

Effective communication by nurses in the implementation of service delivery when patients are hospitalized is very influential in the healing process while in hospital. Ineffective communication will affect the level of satisfaction during patient treatment. The aim of this research was to determine the relationship between nurse communication and the level of satisfaction of patients treated in the treatment room at RSU Darmayu Ponorogo. The design used in this research is cross sectional. The sampling method was using purposive sampling with a sample size of 111 respondents. The research instrument used was a questionnaire and the data was analyzed using the chi-square test with a significance level (α = 0.05). The results of research by nurses in the treatment room at RSU "Darmayu" Ponorogo, 28 respondents, of which 111 respondents found that 51 respondents who received effective communication felt satisfied or (59.6%) and 23 respondents felt dissatisfied (35.9%). Meanwhile, of the 111 respondents who received ineffective communication from nurses, 60 respondents were dissatisfied (64.1%) and 19 respondents who received ineffective communication expressed satisfaction (40.4%), the chi square statistical test results showed that p value = 0.011 and alpha =0.05. It is suggested that the hospital create a program to improve the implementation and effective communication of nurses in a directed and sustainable manner so that the level of satisfaction increases.

Keywords: Effective Nurse Communication, Patient Satisfaction