UPAYA POLRES PONOROGO DALAM MENINGKATAN KUALITAS PELAYANAN PUBLIK PEMBUATAN SURAT IZIN MENGEMUDI (SIM) MELALUI PELAYANAN PRIMA

The general and basic function of the police is part of government administration, whose function is to uphold the law, maintain security and order in society, detect and prevent crime and combat crime in the sense of: a) Enforcing the law and at the same time upholding justice in accordance with the law. valid; b) Combat crimes that disturb and harm society, citizens and the State; c) Protect and protect society, citizens and the State from threats and crimes that are disturbing and detrimental; d) Providing services to the community (Sadjijono, 2010).
This research uses a qualitative descriptive approach, namely to describe and depict certain variables, symptoms, circumstances or social phenomena as they are (Indrianto and Supomo, 2012: 12).
The results of the research show the Ponorogo Police's efforts to improve the quality of public services in making driving licenses (SIM) through excellent service, namely: 1) To avoid the practice of touts, the Ponorogo Police installed an appeal board about being free from touts and commitment to service at the Ponorogo Police at the letter registration counter. Driving License (SIM), 2) Ponorogo Police opens an online Driving License (SIM) extension service via the internet, 3) Ponorogo Police provides mobile phone charging for Driving License (SIM) applicants at the Ponorogo Police Satpas, and 4) Available charger prepared for driving license (SIM) applicants at the Ponorogo Police Satpas
.
Keywords: Ponorogo Police, Quality of Public Services, Driving License (SIM), Excellent Service