PENGARUH SYSTEM QUALITY, INFORMATION QUALITY, DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION PENGGUNA KARTU PERDANA THREE DI PONOROGO

Rizkia, Faza (2025) PENGARUH SYSTEM QUALITY, INFORMATION QUALITY, DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION PENGGUNA KARTU PERDANA THREE DI PONOROGO. S1 thesis, Universitas Muhammadiyah Ponorogo.

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Abstract

This study aims to determine the System Quality, Information Quality, and Service Quality on
Customer Satisfaction of three starter card users in Ponorogo. The population in this study is three
starter card users in Ponorogo totaling 100 people. The data taken in this study is primary data using
a questionnaire instrument. In data analysis using multiple linear regression tests with the SPSS 26
program. Based on the results of data analysis it is known that the System Quality variable has no
significant effect on Customer Satisfaction, the Information Quality variable has a positive and
significant effect on Customer Satisfaction, and the Service Quality variable has a positive and
significant effect on Customer Satisfaction. The variables knowing System Quality, Information
Quality, and Service Quality simultaneously have an effect on Customer Satisfaction.).

Item Type:	Thesis (S1)
Uncontrolled Keywords:	System Quality Information Quality Service Quality Customer Satisfaction
Subjects:	L Education > L Education (General)
Divisions:	Faculty of Economic
Depositing User:	Faza Rizkia
Date Deposited:	23 Sep 2025 08:06
Last Modified:	28 Oct 2025 04:20
URI:	https://eprints.umpo.ac.id/id/eprint/18334

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