ABSTRACT
THE RELATIONSHIP BETWEEN NURSES' THERAPEUTIC COMMUNICATION AND PATIENT SATISFACTION IN THE INPATIENT WARD AT RSI SITI AISYAH MADIUN

Indri Eka Widiyanti

Bachelor of Nursing Study Program, Muhammadiyah University of Ponorogo, Ponorogo, East Java, Indonesia

A hospital's success in improving service quality is closely related to patient satisfaction, ensuring that patient needs are met. Achieving patient and family satisfaction with nursing practice requires an understanding of the therapeutic and constructive relationship between nurses and patients, making the application or practice of therapeutic communication essential. This study aims to determine the relationship between nurses' therapeutic communication and inpatient satisfaction at RSI Siti Aisyah Madiun.
The author used a descriptive correlation research method with a cross-sectional approach. In this study, the author involved 54 respondents from five inpatient wards and was selected using accidental sampling. The research instrument used a questionnaire to measure therapeutic communication and inpatient satisfaction. Data analysis used SPSS computerized statistical tests through Fisher's Exact Test with a research significance of 0.05.
The results of the study showed that of the 54 respondents, 40 (74.1%) stated that nurse communication was therapeutic. Meanwhile, patient satisfaction reached 74.1% (40 respondents). Based on the Fisher's Exact Test, the ρ value was 0.000 (<0.05), thus H1 was accepted, indicating a significant relationship between nurse therapeutic communication and patient satisfaction in the inpatient ward at RSI.
The conclusion of this study is that the majority of nurses engaged in therapeutic communication, the majority of respondents also expressed satisfaction with the services received from nurses, and there is a relationship between nurse therapeutic communication and patient satisfaction in the inpatient ward at the Siti Aisyah Madiun Islamic Hospital.

Keywords: Therapeutic communication, patient satisfaction, hospital