Public services carried out by government agencies aim to fulfill all community needs in the form of goods, services, and administrative services carried out in accordance with their principles and responsibilities. The government is obliged to provide quality public services, including Poncol District, Magetan Regency. The problems to be studied are: How is the quality of public services in Poncol District, Magetan Regency? And what obstacles are faced in providing public services in Poncol District and what solutions can be implemented? While the objectives to be achieved are: To find out how is the quality of public services in Poncol District, Magetan Regency? To find out what obstacles are faced in providing public services in Poncol District and what solutions can be implemented? This study uses a qualitative approach to gain a deep understanding of the quality of public services provided by Poncol District, Magetan Regency. The data analysis technique used in this study is thematic analysis technique, namely by identifying data, analyzing and reporting themes in the data. From the research results, it can be concluded that several indicators have met the quality of public services, namely for the tangible dimension (physical evidence), the reliability dimension (reliability), the responsiveness dimension (response/response), the assurance dimension (guarantee), and the empathy dimension (empathy). However, there are several shortcomings in the provision of services including room comfort, unclear service standards, timeliness, service time guarantees, and officers have not prioritized the interests of applicants. Factors that influence the quality of service internally are the limited number of officers and infrastructure, while external factors are the procedures for providing services that are not optimal.