PENGARUH KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP LOYALITAS MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING PADA UD ABBASY PONOROGO



Kaulillah, Nabhilla Audyna Balqis (2026) PENGARUH KUALITAS LAYANAN DAN PERSEPSI HARGA TERHADAP LOYALITAS MELALUI KEPUASAN SEBAGAI VARIABEL INTERVENING PADA UD ABBASY PONOROGO. S1 thesis, Universitas Muhammadiyah Ponorogo.

Text (SURAT PERSETUJUAN UNGGAH KARYA)
SURAT PERSETUJUAN UNGGAH KARYA ILMIAH.pdf

Download (3MB)
Text (HALAMAN DEPAN)
HALAMAN DEPAN.pdf

Download (852kB)
Text (BAB I)
BAB I.pdf

Download (320kB)
Text (BAB II)
BAB II.pdf
Restricted to Repository staff only

Download (442kB)
Text (BAB III)
BAB III.pdf
Restricted to Repository staff only

Download (407kB)
Text (BAB IV)
BAB IV.pdf
Restricted to Repository staff only

Download (827kB)
Text (BAB V)
BAB V.pdf
Restricted to Repository staff only

Download (254kB)
Text (DAFTAR PUSTAKA)
DAFTAR PUSTAKA.pdf

Download (287kB)
Text (LAMPIRAN)
LAMPIRAN.pdf
Restricted to Repository staff only

Download (2MB)
Text (SKRIPSI FULL TEXT)
SKRIPSI FULL TEXT.pdf
Restricted to Repository staff only

Download (5MB)

Abstract

This study aims to examine the effect of service quality and price perception on customer loyalty through customer satisfaction as an intervening variable at UD Abbasy Ponorogo. The study employed a quantitative approach using the Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis technique. The sample consisted of 129 respondents who were farmers or customers of UD Abbasy Ponorogo. The results indicate that service quality and price perception have a positive and significant effect on customer satisfaction. Furthermore, service quality, price perception, and customer satisfaction also have a positive and significant effect on customer loyalty. Customer satisfaction was found to mediate the relationship between service quality and price perception and customer loyalty. These findings suggest that better service quality and more favorable price perceptions lead to higher customer satisfaction, which in turn enhances customer loyalty toward UD Abbasy Ponorogo.

Dosen Pembimbing: Fery, Setiawan and Siti, Chamidah | 0720128904, 0019057101
Item Type: Thesis (S1)
Uncontrolled Keywords: Service Quality, Price Perception, Satisfaction, Loyalty
Subjects: H Social Sciences > HF Commerce
S Agriculture > SB Plant culture
Divisions: Faculty of Economic > Department of Management
Depositing User: Nabhilla Audyna Balqis Kaulillah
Date Deposited: 04 Aug 2026 02:45
Last Modified: 04 Aug 2026 02:45
URI: https://eprints.umpo.ac.id/id/eprint/19738

Actions (login required)

View Item
View Item