DIGITAL LEADERSHIP, DIGITAL CAPABILITY, AND TEAMWORK SUPPORT AS PREDICTORS OF EMPLOYEE PERFORMANCE IN CLINICAL LABORATORY SERVICES

Digital transformation in the healthcare sector requires organizations to improve human resource readiness to adapt to technological changes. The success of digital service implementation is not only influenced by technology quality but also by leadership capability, digital competence, and teamwork support. This study aims to analyze the influence of digital leadership, digital capability, and supporting teamwork on employee performance at the Laboratory and Clinic of PT Prodia Widyahusada Tbk. This research used a quantitative approach with a causal associative method. The research population consisted of permanent employees of PT Prodia Widyahusada Tbk, with a sample of 353 respondents selected using a purposive sampling technique. Data were collected through a Likert scale questionnaire and analyzed using Partial Least Squares-based Structural Equation Modeling through outer model, inner model, and bootstrapping analysis. The results showed that digital leadership, digital capability, and supporting teamwork had a positive and significant effect on employee performance. These findings indicate that the combination of digital-based leadership, individual technological capability, and collaborative support can improve work effectiveness during digital transformation. This study concludes that strengthening organizational factors and employee digital competence is an important aspect in improving technology-based healthcare service performance.