Pengaruh Kualitas Layanan Terhadap Kepuasan Pemustaka di Perpustakaan SMA Muhammadiyah 1 Ponorogo

Quality service will increase user satisfaction and maintain the sustainability of the library, one of which is the library of Muhammadiyah 1 Ponorogo High School. The library of Muhammadiyah 1 Ponorogo High School is one of the excellent facilities for Muhammadiyah 1 Ponorogo High School which has been integrated with technology and was awarded the 1st runner-up at the East Java provincial level as the best school library for SMA / SMK / MA. Therefore, the focus of this research is on how strong the influence of service quality on user satisfaction with the research objectives to determine the level of service quality and satisfaction based on the assessment of users and to determine the effect of service quality on user satisfaction at the library of Muhammadiyah 1 Ponorogo High School.
This study is classified as causal associative research using a questionnaire with a quantitative approach and descriptive survey. The object of this research is students of Muhammadiyah 1 Ponorogo High School who have visited the library. The study population was 624 students with a sample of 90 respondents consisting of classes X, XI and XII with 30 students each, so the sampling technique used stratified random sampling. Data processing uses Microsoft Excel software and Statistical Product and Services Solution (SPSS 25.0 for windows) which includes validity, reliability, normality, linearity and simple linear regression tests.
The research findings show the recapitulation of the calculation of service quality variables and library satisfaction based on the assessment of respondents showed the majority gave a score of 3 on service quality or 58% and 62.2% library satisfaction which means overall approval from the library. SPSS output results show a significance value of 0.000> 0.05 which means H1 is accepted and H0 is ignored with a Product Moment coefficient correlation value of 0.437 higher than 0.207 which indicates the two variables have a relationship classified as quite strong. While the R Square value is 0.224. So it can be concluded that service quality has an influence on library satisfaction by 22.4% and 77.6% is influenced by external factors that are not studied.