HUBUNGAN WAKTU TUNGGU TRANSFER PASIEN DARI INSTALASI GAWAT DARURAT KE RAWAT INAP DENGAN KEPUASAN KELUARGA TENTANG PELAYANAN IGD DI INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM 'AISYIYAH PONOROGO



Astriani, Yayuk (2025) HUBUNGAN WAKTU TUNGGU TRANSFER PASIEN DARI INSTALASI GAWAT DARURAT KE RAWAT INAP DENGAN KEPUASAN KELUARGA TENTANG PELAYANAN IGD DI INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM 'AISYIYAH PONOROGO. S1 thesis, Universitas Muhammadiyah Ponorogo.

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Abstract

ABSTRACT

Relationship between Patient Transfer Waiting Time from Emergency Room to Inpatient Room and Family Satisfaction with Emergency Room Service

in Emergency Room of Aisyiyah General Hospital, Ponorogo

By:
Yayuk Astriani
NIM 23632454

Fast and accurate service is needed in hospital services, especially in Emergency Room (IGD). Overcrowding in the ER is a trigger for long waiting times in the ER. There are several factors that cause long patient waiting times in the transfer process from the ER to the treatment room. Fast emergency services and fast patient transfer waiting times will greatly increase patient satisfaction with emergency services in the ER. This study aims to determine the relationship between patient transfer waiting time from the Emergency Room to inpatient room and family satisfaction with emergency room services in the Emergency Room of Aisyiyah General Hospital, Ponorogo.
The design in this study is Descriptive Analytical with a quantitative approach and cross-sectional design. This study was conducted in December 2024 with a sample of 88 respondents. The results showed that 12 respondents were satisfied even though the transfer waiting time had not met the standard. Meanwhile, 32 respondents were satisfied because the transfer waiting time had met the standard. A total of 21 respondents were dissatisfied because the transfer waiting time had not met the standard and 23 respondents were dissatisfied even though the transfer waiting time had met the standard. The standard waiting time set at Aisyiyah General Hospital Ponorogo is < 60 minutes.
Based on the results of the SPSS output, it shows that the p-value = 0.549 which is more than the alpha value = 0.05, then Ho is accepted, which means: there is no relationship between the patient transfer waiting time from the ER to inpatient care and family satisfaction with the Emergency Installation service at the ER of Aisyiyah General Hospital Ponorogo. The transfer waiting time from the ER to inpatient care is not related to the satisfaction of the patient's family in the ER of Aisyiyah General Hospital Ponorogo due to several factors, namely the needs of the patient and family have been met, the family's understanding of the reasons for the long waiting time and good communication from health workers. Even so, the IGD of Aisyiyah Hospital is expected to continue to increase its commitment to prioritizing the quality of service and the interests of patients. Health workers are expected to provide fast, accurate, and responsive services to patient and family problems.

Keywords: Emergency Installation, Transfer waiting time, Patient family satisfaction.

Item Type: Thesis (S1)
Uncontrolled Keywords: Emergency Installation, Transfer waiting time, Patient family satisfaction.
Subjects: R Medicine > R Medicine (General)
R Medicine > RT Nursing
Divisions: Faculty of Health Sciences > Departement of Nursing S1
Depositing User: fik . userfik
Date Deposited: 26 Mar 2025 04:43
Last Modified: 10 Nov 2025 03:45
URI: https://eprints.umpo.ac.id/id/eprint/16209

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