PENGARUH EKSPEKTASI KINERJA DAN KONDISI YANG MEMFASILITASI TERHADAP PERILAKU PENGGUNAAN WONDR BY BNI DI PONOROGO DENGAN NIAT BERPERILAKU SEBAGAI VARIABEL MEDIASI

This study aims to determine the effect of performance expectations and
facilitating conditions on the use of Wondr by BNI in Ponorogo, with behavioral intention as a mediating variable. The population inthis study consists of BNI customers who use Wondr in Ponorogo. The research method used is quantitative with accidental sampling, which is a method of selecting samples randomly. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of SmartPLS 4.1 software. The analysis results indicate that performance expectations have a positive and significant effect on behavioral intention, facilitating conditions have a positive and significant effect on behavioral intention, performance expectations have a positive and significant effect on usage behavior, facilitating conditions have a positive and significant effect on usage behavior through behavioral intention as a mediating variable, and performance expectations have a positive and significant effect on usage behavior, facilitating conditions have a positive and significant effect on usage behavior through behavioral intention as a mediating variable, and performance expectations have a positive and significant effect on usage behavior, facilitating conditions have a positive and significant effect on usage behavior through behavioral intention as a mediating variable, and performance expectations have a positive and significant effect on usage behavior, facilitating conditions have a positive and significant effect
on usage behavior, behavioral intention has a positive and significant effect
on usage behavior, performance expectations have a significant effect on
usage behavior through behavioral intention as a mediating variable, and finally, facilitating conditions have a significant effect on usage behavior through behavioral intention as a mediating variable.